Frequently Asked Questions

A pen can hold approximately 200 pages of typically populated documents or approximately 40 fully populated 8.5 x 11 note pages. Once the pages are successfully sent to the server, the memory is freed up for additional forms.

There are indicator lights on the pen that turn from green to yellow to red as the memory is filled up. When it approaches 90% the pen will vibrate and display a flashing red light.

A fully charged battery life is 5 hours of continuous writing and 12 hours of standby time. The charge can last for weeks if the pen is kept capped during storage. Many pen users charge their pens on the weekends. However, it is good practice to charge it nightly.

It takes approximately 2 hours to recharge a completely drained pen.

When the ink cartridge makes contact with the paper a pressure sensor turns on the camera inside the pen. While active, the camera takes 70 images per second at an extremely high resolution. It actually does not film the handwriting but rather the micro-dots on the paper.

The pen has been drop tested from four feet onto concrete. It is very durable, and withstands harsh elements working in outdoor environments. It has been used at the top of Mt. Everest and in the Sahara Desert.

Wiping the outside of the pen with an alcohol pad or disinfectant gel is common. However, testing is recommended in the actual environment in which it will be used. The pen cannot be immersed in water.

A single ink cartridge will write for 1200 linear meters, or 47,244 inches. This equates to about 540 single-page forms based on a typical business document, which at 5 documents per work day results in the usage of only 2.5 cartridges per year. Each pen is shipped with one cartridge in the pen and three extra cartridges.

If a transmission is interrupted during the routing of strokes, the strokes remain on the pen until they are entirely sent to the PC or mobile device. The same applies when the PC or phone is routing the strokes to the server. No strokes are lost.

The data in the pen is not erased until after the strokes are successfully routed from the pen. At that time a message is sent to the pen to delete the strokes on the pen.

The digital pens have LED indicators which provide feedback on memory, battery charge and the pen’s connectivity status.

Yes, you can write on multiple forms before transmitting provided the pen’s memory is not full. A pen can potentially hold hundreds of “typically” populated forms or 40 fully populated 8.5 X 11 pages.

The pen is warranted for one year from the date of purchase against manufacturer defects. The customer is responsible for shipping to return the defective pen for evaluation and replacement.